The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Rooms
“The room I stayed in was exceptionally cozy and clean, with a comfortable bed and stylish decor that made me feel right at home.” view full review
Convenient Coffee
“I loved having a coffee machine in my room that allowed me to enjoy fresh coffee each morning without having to leave the comfort of my space.” view full review
Relaxing Wine Hour
“The evening wine hour was a delightful touch, providing a great ambiance to unwind and enjoy a glass of wine before dinner.” view full review
Easy Access Garden
“The garden on the 3rd floor provided easy access for all guests, and was a lovely, spacious area to relax in.” view full review
General
No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Sports & Fitness
Fitness centre
Hiking
Services
Valet parking
Pet amenities available
Dry cleaning
Tours/Ticket assistance
Happy hour
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Garden area
Room features
Air conditioning
Heating
Terrace
Show more
Location
191 Sutter Street,
San Francisco,
California,
United States,
94104,
California
Map view
191 Sutter Street,
San Francisco,
California,
United States,
94104,
California
City landmarks
Harbour
Pier 39
2.2
km
Grant Avenue
Chinatown
710 m
Market
Ferry Building
1.4
km
Monument
Lombard Street
2.2
km
Tower
Coit Tower
1.6
km
Harbour
Fisherman's Wharf
2.3
km
Museum
Exploratorium
1.6
km
Cable Car
Cable Car Museum
910 m
Island
Alcatraz Island
4.5
km
Event hall
Moscone Center
890 m
Cable car ride
2.4
km
Church
Grace Cathedral
1.1
km
Museum
Children's Creativity Museum
940 m
Mall
The Original Ghirardelli Ice Cream & Chocolate Shop at Ghirardelli Square
2.4
km
Baseball Stadium
Oracle Park
1.8
km
Church
St. Patrick's Catholic Church
610 m
Museum
San Francisco Railway Museum
1.1
km
Museum
Mechanical Museum
2.5
km
Public Building
San Francisco City Hall
2.0
km
Museum
Asian Art Museum
2.0
km
Mall
Westfield San Francisco Centre
720 m
Mall
Ghirardelli Square
2.4
km
Fountain
Lotta's Fountain
1.2
km
Nearby
Shopping Area
Union Square
550 m
Gallery
San Francisco Museum of Modern Art
590 m
Museum
Contemporary Jewish Museum
550 m
Bush St What3words: ///also.secret.ever
Dragon's Gate
200 m
Museum
Wells Fargo History Museum
460 m
Museum
Museum of the African Diaspora
420 m
Gallery
Xanadu Gallery
330 m
Restaurants
The Cheesecake Factory
600 m
251 Geary St Fl 8
Gaspar Brasserie
0 m
185 Sutter St
Native Co
30 m
168 Sutter St
Cafe Claude
100 m
7 Claude Lane
Murphy's Pub
60 m
217 Kearny St
Andersen Bakery
140 m
50 Post St Ste 1
Chaat Cafe Express
140 m
Crocker Galleria 50 Post St
Gitane
100 m
6 Claude Ln
La Boulangerie de San Francisco
80 m
222 Sutter St
Rickhouse
110 m
246 Kearny St
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Friendly staff
Great location
Slight pricing issue
Initial stress on arrival
8.2/10
Great
Rooms
8.4
Location
8.9
Service
8.7
Dining
7.4
Guest reviews
8.2/10
based on 7 reviews
4.5/5
based on 2688 reviews
9.0
9.0/10 based on 745 reviews
#31 of 234 hotels in San Francisco based on Tripadvisor
Billy
United States,
April
2024
8.8/10
My stay at the hotel was great. The rooms were spacious and quiet, making my stay very comfortable. However, being on a busy street was a bit of a downside. The service was unbelievably amazing, as the staff was always smiling and helpful. The location was ideal near Union Square, perfect for shopping and dining experiences. The dining options within the hotel were magnificent for dinner. Overall, a wonderful experience with a slight noise inconvenience.
Rooms
9.0
The rooms were designed to make them feel spacious and were super quiet, which added to the comfort of my stay. They felt bigger than their floor plan, thanks to the thoughtful layout, high ceilings, large bathroom, and proper closet.
Service
9.0
The service was extremely nice and helpful. The staff was kind, responsive, and accommodating, making my stay very enjoyable.
Location
9.0
The hotel's location was excellent, right downtown and one block from the BART station, offering easy access to various attractions.
Dining
8.0
Dining in the hotel was a great way to start the day, with excellent options for breakfast to fuel up for the day ahead.
Facilities
9.0
The facilities provided, such as dry cleaning, valet parking, pet amenities, tours/ticket assistance, and happy hour, made the stay even more convenient and enjoyable.
A.
United States,
April
2024
8.0/10
The hotel is conveniently located in the heart of the Financial District, offering easy access to many local attractions. The rooms, while a bit smaller than typical in San Francisco, are well-designed but lacked shutters in the bathroom causing some morning light 'leakage. ' The service is top-notch with staff being friendly and helpful. The dining options are average, considering the abundance of nearby eateries, but the absence of a breakfast option is a drawback.
Rooms
8.0
The rooms are nicely designed but on the smaller side for San Francisco standards. The lack of shutters in the bathroom results in some light 'leakage' in the mornings.
Service
9.0
The service is outstanding with very accommodating staff who are knowledgeable about the area and eager to assist with any needs.
Location
9.0
The location is excellent, right in the Financial District close to Chinatown, Union Square, and the Ferry Building. Although it can get noisy due to poor isolation, it feels like an oasis in the midst of the bustling city.
Dining
7.0
Dining options are satisfactory, but the absence of a breakfast service is a drawback, especially considering many nearby dining choices.
Facilities
7.0
The hotel offers essential amenities, but nothing extraordinary. It's a comfortable stay overall.
Michael
United Kingdom,
January
2024
8.2/10
The hotel rooms were spacious and designed to make you feel comfortable, but the morning light leakage due to the lack of shutters was a bit annoying. The service was unbelievably amazing, with friendly and accommodating staff. The location was excellent, very convenient for exploring nearby attractions. The dining experience was decent, but considering the options around the city, it could have been better.
Rooms
8.0
The rooms were spacious and designed for comfort, although the morning light leakage without shutters was a downside.
Service
9.0
The service was unbelievably amazing, with incredibly friendly and accommodating staff.
Location
9.0
The location was excellent, providing easy access to various attractions and key areas within walking distance.
Dining
7.0
The dining experience was decent, but with plenty of dining options in the city, it could have offered more.
Facilities
8.0
The hotel offers dry cleaning, valet parking, pet amenities, tours, and ticket assistance.
Dan
United States,
December
2023
8.4/10
The hotel is cozy and welcoming, with comfortable rooms, a very helpful and caring service, and an ideal location in the heart of the city. The lack of breakfast is a small downside, but the value for money is excellent at $75 per night.
Rooms
8.0
Although not particularly large, my room was very comfortable and clean, facing the peaceful interior courtyard of the hotel.
Service
9.0
The staff was genuinely friendly, and they went above and beyond to ensure I had a great stay, even surprising me with a special birthday treat in my room.
Location
10.0
The location couldn't be better, right in town near Union Square, making it convenient and safe for exploring the city day and night.
Dining
7.0
While there was no breakfast provided, the hotel offers comforting Sicilian products, and there are plenty of dining options nearby to explore.
Facilities
8.0
The facilities meet the essential needs, and the hotel offers added conveniences for a pleasant stay.
Malcolm
United Kingdom,
December
2023
8.2/10
The hotel is tucked away from the street, providing a super quiet environment. The rooms are clean with comfy beds and fast internet, though lacking a bath. The staff is incredibly helpful and friendly, especially Jeff at the Front desk. The location is a step up from the edge of the tenderloin, close to Union Square and Chinatown, making it convenient for tourists. The dining options are satisfying, especially the omelettes. The facilities are well-maintained, ensuring a pleasant stay.
Rooms
8.0
The rooms are clean and comfy with fast internet, but unfortunately don't offer a bath. The quietness away from the street is great.
Service
9.0
The staff is incredibly helpful and friendly, particularly Jeff from the Front desk. They could improve by acknowledging guests more with greetings.
Location
9.0
The location is a great upgrade from the tenderloin area, with easy access to Union Square, Chinatown, and convenient transportation options.
Dining
7.0
The dining experience is enjoyable, and the omelettes are a highlight, though more variety would be appreciated.
Facilities
8.0
The facilities are well-maintained, adding to the overall pleasant stay experience.
William
United Kingdom,
August
2023
8.6/10
My stay at the hotel was simply fantastic! The rooms were cozy and felt just like home with super comfy bedding. Everything was so quiet, which really added to my overall comfort. The spacious layout, high ceilings, and proper closet made it even better. Plus, it was impeccably clean and tidy throughout. The only slight drawback was the price not fully reflecting the value received.
Rooms
9.0
I loved how comfortable and clean the rooms were, it felt like sleeping in my own bed.
Service
9.0
The service was top-notch, with a special shoutout to Jimmy at the front desk who really made our stay enjoyable! The staff was professional and courteous, providing exceptional service.
Location
8.0
The hotel's location was ideal, especially being near Union Square. It made exploring the city and finding great dining spots a breeze. Unfortunately, our excitement was dampened by a bit of stress on the first day due to some unexpected issues.
Dining
8.0
The dining experience was magnificent, especially for dinner. The availability of decaf was a nice touch and the overall dining options were easy and enjoyable.
Facilities
9.0
The hotel facilities were excellent, offering everything we needed for a pleasant stay.
Friendly staff
Slight pricing issue
Chris
United Kingdom,
July
2023
8.2/10
My stay at the hotel was great! The location was ideal near Union Square, and the room was surprisingly spacious with a separate work area. However, the service was not the best at times, and there was some stress caused by the room location. The dining options were good, and overall, it was a good value for money.
Rooms
9.0
I was pleasantly surprised by the spacious room layout with a separate work area.
Service
7.0
From check-in to check-out, the staff was efficient and pleasant. However, there were some moments of unaccommodating behavior.
Location
8.0
The location near Union Square was convenient and away from the homeless issues of Market Street and Union Square, but there was some stress caused by the room assigned.
Dining
8.0
The dining options were good, and the local coffee house was a nice addition.
Facilities
9.0
The facilities were modern and well-maintained, providing a comfortable stay.
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